Privacy Policy

Interpretation and Definitions

For the purposes of this Privacy Policy:

Applications Refers to the iOS Driver application, iOS Customer application, Android Driver application, and Android Customer application.

Account Means a unique account created for you to access our Service or parts of our Service.

Company Referred to as "the Company", "we", "us", or "our" in this agreement.

Cookies Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.

Customer Refers to the person who registers to use the Company's service.

Device Means any device capable of accessing the Service, such as a computer, mobile phone, or digital tablet.

IP Address An Internet Protocol (IP) number assigned to each device connected to the Internet. Usually assigned in geographical blocks, an IP address can often be used to identify the location from which a device connects.

Personal Data Any information that relates to an identified or identifiable individual.

Service Refers to the Website and the Applications.

Service Provider Means any natural or legal person who processes data on behalf of the Company. This refers to third-party companies or individuals engaged by the Company to facilitate the Service, provide the Service on its behalf, perform services related to the Service, or assist the Company in analyzing how the Service is used.

Usage Data Refers to data collected automatically, whether generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website Refers to the Company's website, accessible via wasila-app.net or wasila.ly.

You Means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, City, Postal Code / Delivery address
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. The tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

Cookies or Browser Cookies:

A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our Service may use cookies.

Web Beacons:

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service: Including monitoring the usage of our Service.

To manage your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service available to you as a registered user.

For the performance of a contract: To perform and fulfill the purchase contract for services you have purchased or any other contract with us through the Service.

To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or promotional communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.

To provide you with news and offers: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.

To manage your requests: To attend to and manage your requests to us.

Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.

For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, marketing, and your overall experience.

Facial Data (Identity Verification)

High-Level Protection & Secure Real-Time Processing

When identity verification is enabled, our application, with your consent within the application, is limited to confirming that the person using the driver account is the registered driver.

Liveness Check:

A liveness check is conducted first; facial images and depth data (on supported hardware) are processed entirely and solely on your local device. Depth data is never stored or transmitted, and is immediately deleted upon check completion.

Verification and Matching:

A selfie is securely sent to "Ondemand Apps OU", our data processor responsible for operating the application's software, to be compared with your reference photo using "AWS Rekognition" as a subprocessor.

Data Retention and Deletion:

We retain facial data only for the strictly necessary period and never indefinitely:

Selfie Image: Automatically deleted immediately after verification is completed, or, at the latest, as soon as the verification session is interrupted or ends after capture.
Reference Image: Retained for the duration of your active driver account status (as ongoing verification checks require a benchmark comparison image), and deleted within 30 days of account closure.
Verification Logs: After each verification check, only the result (pass/fail) and its date are retained. This information contains no facial data.

Sharing and Privacy:

We do not share facial data with any party other than the providers named above, and only for the purpose of verification. AWS processes the images temporarily and in real time, does not retain them after the connection ends, and does not use them to train or improve its services.

Third-Party Services

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and applications, database storage and management, email management, marketing, credit card processing, customer service, and fulfilling orders for products and services you may purchase through the Application.

We will likely share your personal information, and potentially some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and advertising networks.

If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you visited the application from a shared location, and the type of device used. They may aggregate information about our advertising and what you see on the application to provide auditing, research, and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal proceedings (including subpoenas), to protect rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable court orders, laws, rules, and regulations.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Deleting Your Personal Data

Your personal data may be deleted upon request.

Request Procedure and Formal Timeframe:

We respond to formal requests for deletion and transfer of personal data submitted via email within 45 days, specifying the scheduled timeline for deletion and transfer.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in processing are located. This means that your information may be transferred to, and kept on, computers outside your city, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of this information, represents your agreement to this transfer.

The Company will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. Your Personal Data will not be transferred to an organization or country unless adequate controls are in place, including safeguards for the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions:

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred and become subject to a different privacy policy.

Law Enforcement:

Under certain circumstances, the Company may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities, such as a court or government agency.

Other Legal Requirements:

The Company may disclose your Personal Data in good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible violations related to the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that we do not operate. If you click a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every website you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Immediate Suspension of Drivers

Without prejudice to the laws and regulations in force in Libya, the application may temporarily or permanently suspend a driver's (Captain's) account without prior notice in the event of serious violations, including, but not limited to, abuse, defamation, damage to the reputation of the application or its brand, incitement against the application, publication of misleading information or offensive content, or misconduct toward a customer.

Moderate violations may result in a warning or temporary suspension and, if repeated, are considered serious. The application reserves the right to assess and classify violations.

The driver may submit an appeal, accompanied by supporting evidence, within five (5) business days of the suspension date via WhatsApp at 0919966444. The appeal will be reviewed within ten (10) to thirty (30) business days. The suspension will remain in effect until the appeal is decided. The decision is final, without prejudice to the right to seek recourse before the competent judicial authorities. The application reserves the right to seek compensation for any damages.

Usage and Safety Rules and Regulations

When requesting a ride, the following rules and regulations must be observed:

Smoking is strictly prohibited.
Transporting passengers between cities is strictly prohibited.
Seat belts must be worn.
Do not share your personal information; only the minimum necessary information is shown to the driver through the application.
The passenger is not responsible for paying any traffic fines incurred by the driver during the ride.
The driver (Captain) is not responsible for any of the customer's belongings.

Wasila Delivery Service (Order and Parcel Delivery)

"Wasila Delivery" is an order and parcel delivery service within the Wasila application that allows customers to request delivery of their orders by a Captain on a motorcycle or a delivery representative in a car. The application acts solely as a technical intermediary connecting the customer with the delivery service provider and does not itself transport or take possession of parcels.

When using Wasila Delivery, the customer must comply with the following:

Sending valuable parcels or goods, such as gold, silver, jewelry, cash, and other valuable items, is strictly prohibited.
Parcels or goods that violate the laws and regulations in force in Libya, or whose circulation or transport is prohibited, must not be sent.
The Captain or delivery representative has the right to inspect the shipment before accepting it to verify its contents.
The Captain or delivery representative has the right to refuse delivery of any shipment suspected of violating these terms.
The customer alone bears full responsibility for the contents of the parcel, their legality, and the accuracy of the information provided about it.

The Captain is responsible for delivering the parcel to the customer in the same condition in which it was received and at the scheduled delivery time.

If the customer refuses to accept the shipment or order, the customer must pay the cost of returning the order, which is equal to the delivery fee specified in the application.

The company's responsibility is limited to connecting the customer with the delivery service provider. The company assumes no liability for the contents, loss, or damage of parcels, or for any damages or legal consequences arising from sending or delivering them.

Changes to this Privacy Policy

We may periodically revise our Privacy Policy. We will announce modifications by posting the updated Privacy Policy directly onto this page.

We will notify you through a prominent notice on our Service before the change takes effect, and we will update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy take effect when they are posted on this page.

Contact Us

Should you have any inquiries regarding this Privacy Policy, you may contact our dedicated team via the following channels:

Official Support Email Cs@wasila-app.net

Customer Service & Technical Support +218 91 9966444

Alternative Support Line +218 92 2124198

Privacy Policy - Wasila Lab